Delivery & Returns
Information about our digital product delivery and refund policy
Delivery Information
Translera is a digital service that provides instant delivery of translation keys to your account.
Instant Delivery
Translation keys are credited to your account immediately after successful payment processing. No waiting required - you can start translating right away.
Digital Product
As a digital service, there are no physical products to ship. All services are delivered electronically through our web platform.
Access Your Keys
After purchase, your translation keys will be visible in your dashboard. You can use them anytime to translate your localization files.
Returns & Refund Policy
Due to the digital nature of our service, we have the following refund policy:
Technical Issues
If you experience technical issues that prevent you from using our service, please contact our support team. We will work to resolve the issue or provide a refund.
How to Request a Refund
To request a refund, please contact us at [email protected] with your account email and purchase details. We aim to process all refund requests within 5 business days.
Questions?
If you have any questions about delivery or returns, please don't hesitate to contact our support team at [email protected]